How can we help?

Create and confirm a six-digit app PIN. Choose to scan a QR code, import a QR image, or enter a setup key manually. Use the current code on your provider’s setup page and continue after that provider accepts it. The app checks the setup format; only your provider can confirm that its account is connected. Finish the onboarding and subscription steps to save accounts.

No. Code Vault is an independent app from NEXORAONLINE ECOM - FZCO. It supports standard TOTP setup for compatible services, including Google accounts. It is not affiliated with Google or Microsoft. Google Authenticator migration QR codes, HOTP and push approvals are not supported. Use the service’s standard authenticator setup rather than its migration QR.

Make sure you selected the correct account and entered its current code before the countdown ends. In iPhone Settings → General → Date & Time, use automatic time where available. Check that the service is asking for a time-based authenticator code rather than an SMS or recovery code. If setup has changed, use the provider’s recovery process. Do not delete a working setup until you have another way to sign in.

Try biometric unlock if you previously enabled it and it is still available. If you can unlock, create an encrypted backup immediately. Changing the app PIN requires the current PIN. Without it, a reset erases the existing vault; you can then create a new PIN and restore a compatible encrypted backup with its separate password and an active subscription. If you cannot unlock and have no usable backup, recover each account through its provider. Support cannot reveal or reset a PIN while preserving inaccessible keys.

Use your app PIN. Biometric enrollment changes can invalidate the saved biometric key. After unlocking with the PIN, re-enable biometrics in Settings. Face ID and Touch ID unlock Code Vault only; they do not replace the verification codes required by external services.

On your old phone, open Settings → Manage encrypted backups → Create encrypted backup. Choose a strong password of at least 12 characters and save the file somewhere you can access on the new phone. Keep the password separately. On the new phone, set up the app, restore your subscription if needed, and use Restore from a backup. Confirm the restored accounts work before erasing the old phone. Backup export remains available after subscription expiry; import requires an active subscription.

There is no automatic cloud sync. Removing your iPhone’s device passcode permanently erases its protected vault record, so export a backup first.

No. The password is not sent to us. Try a known correct password carefully, or return to an unlocked original vault and create a fresh backup. Without the password or an accessible original vault, use your account providers’ recovery options.

Available plans renew weekly, monthly or annually and provide the same Plus access. An eligible Apple Account may receive a three-day free trial when offered. The app and Apple purchase sheet show your selected plan’s full local price and billing period before purchase. After a trial, that plan renews at the displayed price until cancelled. Changing plans does not create another introductory trial.

In the app, open Settings → Manage subscription. You can also open iPhone Settings → your name → Subscriptions and select the subscription. Cancel at least 24 hours before a free trial ends if you do not want it to renew. Deleting the app does not cancel billing. See Apple’s cancellation instructions.

To restore access, use Restore purchases on the paywall or in Settings with the Apple Account used for the original purchase. Restore does not recover deleted authenticator keys. If plans are unavailable, check your connection and try again. Apple controls purchase approval and billing.

You can continue using already-saved codes and exporting an encrypted backup after unlocking your vault. Completing onboarding, adding accounts and importing backups require an active subscription. Expiry does not delete your existing keys.

Use Settings → Delete all vault data, and confirm only after you have a backup or another way into every connected service. This cannot be undone. Separately delete any exported backup copies you no longer need. Uninstalling alone may leave device Keychain records and does not cancel subscriptions.